Satisfaction Guarantee

If any item fails to meet your expectations, please contact us to arrange an exchange for another product or a full refund. 

This applies to the first time purchase of any one full unit of any of our products, when used as directed by a Greasebugs.com consultant. 

Please contact us right away if: 

• Your order was damaged in shipment. Please provide photos of damage, and save the original carton, packing material and damaged goods
  
• You received a defective item, or one that did not perform as expected
  
• There are items that you didn't order, or missing items. Please check your packing list and invoice for backorders or partial shipments